FAQ
Frequently Asked Questions
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How can I update my email ID?
You can update your email id with below steps.
Step 1: Click “Account” in the left column
Step 2: Type in the new email you’d like to use in the email field.
Step 3: Hit submit.
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How can I delete my account?
You can Delete your account by tapping on the Delete Account option on side menu.
Type DELETE in the box below and hit confirm detection.
On Desktop or Mac or Web app
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I forgot my password. How can I sign in into my account?
Step 1: Click on the Forgot Password link in the Trivia Maker login screen.
Step 2: Enter your Registered email address and hit the send button.
Step 3: You will Receive an email to the registered email address with the change password reset link.
Step 4: Click the link and reset the password.
On Desktop or Mac or Web app
On Mobile Device
Step 1: Click on the Trouble sign in? link in the Trivia Maker login screen.
Step 2: Enter your Registered email address and hit the send button.
Step 3: You will Receive an email to the registered email address with the change password reset link.
Step 4: Click the link and reset the password.
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How can I change my password?
Step 1: You can change your password by click / tap on Manage Account.
Step 2: Click / Tap on change password.
Step 3: Fill the required fields.
Step 5: Hit Change Password.
On Desktop or Mac or Web app
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Can I use TriviaMaker for a One-Time-Online event? Or just one month?
Yes, Absolutely. You can go with our monthly plan and once you done, just cancel your subscription from account page, that’s it. You won’t charged after cancellation
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How can I update my email ID?
You can update your email id with below steps.
Step 1: Go to manage accounts.
Step 2: Change your Email ID.
Step 3: Hit submit.
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How to cancel an enterprise subscription with step-by-step instructions?
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How can I cancel my subscription?
If you have purchased via web app, visit https://triviamaker.com/account page and you can see an option to cancel your existing subscription.
Android app: If you have subscribed to TriviaMaker using the Android application, you can cancel your subscription follow steps as mentioned in https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
iOS App : If you have subscribed to TriviaMaker using the iOS application, you can cancel your subscription follow steps as mentioned in https://support.apple.com/en-us/HT202039
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How can I get a refund?
If you are still running in 7 days refund period, you can request a refund. To get a refund, first of all you need to cancel your existing subscription and email us on support@triviamaker.com with the subject line “Refund request”. Please note that our 7 days refund policy is only applicable for purchases via the website.
However, for enterprise accounts, there is 7 days trial period available. There is no refund policy for the Enterprise account.
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How can I create a Trivia / Multiple Choice style game with a spreadsheet?
Yes, you can create a quiz in trivia style game using a spreadsheet.
Step 1: Create a game in the trivia style.
Step 2: Open the game details/game preview screen.
Step 3: Tap on content below in game preview screen.
Step 4: Tap on “prefer to edit with a spreadsheet?”
Step 5: Tap on download Template File.
Step 6: Make a Quiz in the downloaded template.
Step 7: Tap on Upload CSV File.
Step 8: Select the file and tap on open.
On Desktop or Mac or Web app
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YouTube Guidelines:
- It should not be longer than 60 minutes.
- Video must be available to public not the private video.
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How can I create a LIST style game with a spreadsheet?
s, you can create a quiz in List / Feud style game using a spreadsheet.
Step 1: Create a game in the List / Feud style.
Step 2: Open the game details/game preview screen.
Step 3: Tap on content below in game preview screen.
Step 4: Tap on “prefer to edit with a spreadsheet?”
Step 5: Tap on download Template File.
Step 6: Make a Quiz in the downloaded template.
Step 7: Tap on Upload CSV File.
Step 8: Select the file and tap on open.
On Desktop or Mac or Web app
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How can I create a GRID style game with a spreadsheet?
Yes, you can create a quiz in Grid style game using a spreadsheet.
Step 1: Create a game in the Grid style.
Step 2: Open the game details/game preview screen.
Step 3: Tap on content below in game preview screen.
Step 4: Tap on “prefer to edit with a spreadsheet?”
Step 5: Tap on download Template File.
Step 6: Make a Quiz in the downloaded template.
Step 7: Tap on Upload CSV File.
Step 8: Select the file and tap on open.
On Desktop or Mac or Web app
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How do I create a Tic Tac Toe style game?
Step 1: You can create a tic tac game by tapping on theTicTac icon on the dashboard. / Tapping on the (+) icon to create games from the side menu. / Tapping on the (+) create New Quiz in my games.
Step 2: Swipe to select theme.
Step 3: After selecting theme tapping on the next.
Step 4: Enter game name and description.(Description is optional.)
Step 5: If you want to make your game public then turn on public.
Step 6: If you want to make your game Discoverable then turn on Discoverable.
Step 7: Tapping on the next.
Step 8: On the game preview screen tap on the content to add question answers and rounds.
Step 9: Tap on question 1 to add question answer. In the question answer you can add Audio, image , Video.
Step 10 : If you want to add a single answer then choose “single Answer”.
Step 11: If you want to add Multiple choice answers then choose “Multiple choice”.
Step 12: On the next previous question and save question your question answer is save.
Step 13: Hit save.
Step 14: You can change logo, background, theme song & font color from customization.
Step 15: Hit save.
Step 16: You can change your team name and team color from the settings section.
Step 17: Hit save.
On Desktop or Mac or Web app
On mobile device.
Step 1: Tapping on the create icon.
Step 2: Select TicTac game style.
Step 3: Swipe to select theme.
Step 4: Enter game name and description.(Description is optional.)
Step 5: If you want to make your game public then turn on public.
Step 6: If you want to make your game Discoverable then turn on Discoverable.
Step 7: Tapping on the next.
Step 8: On the game summary screen tap on the content to add question answers and rounds.
Step 9: Tap on question 1 to add question answer. In the question answer you can add Audio, image , Video.
Step 10 : If you want to add a single answer then choose “single Answer”.
Step 11: If you want to add Multiple choice answers then choose “Multiple choice”.
Step 12: On the next previous question and save question your question answer is save.
Step 14: You can change logo, background, theme song & font color from settings section
Step 15: Hit save.
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How do I create a new game?
You can create a new game by tapping on create game option on side menu.
On Desktop or Mac or Web app
On mobile device
You can create a new game by tapping on below create game button.
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What is a game “Theme”?
Game themes are pre-made themes which helps to create quiz easily.
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What is the game “Style”?
TriviaMaker offers FOUR different style of games.
Grid: This is a game style like a flashcard, where question will be displayed and participant need to guess the answer.
List: In list style there will be multiple answer of a question, like a name the marvel movies.
Trivia: This is a multiple choice question answer quiz. Where there will be one correct answer with 3 incorrect answer.
Wheel (Beta): Wheel is under beta version, it is kind of spin the wheel, guess the character and if it’s correct you will earn points as per the wheel prize.
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How can I create a Grid style game?
You can refer our tutorial from https://triviamaker.com/kb/creating-your-first-grid-style-game/
- How can I create a List style game?
- How can I create a Trivia / Multiple Choice style game?
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How can I create a Wheel style game?
You can refer our tutorial from https://triviamaker.com/kb/creating-wheel-style-games-with-triviamaker/
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How can I change the theme, logo, background, or music of my game?
To change the logo or background or music, open the game preview screen.
Step 1 : Click / Tap on trash button.
Step 2 : Now you can see a browser or “+” button and it will open a dialogue to choose an image / audio which you want to use.
Step 3: Hit on save button
On Desktop or Mac or Web app.
On Android Device to change the logo or background or music, open the game preview screen.
Step 1: Open the game details / game preview screen.
Step 2: Click / Tap on the setting below preview screen.
Step 3: In Custom Theme Settings Click / Tap on the trash button.
Step 4 : Now you can see a browser or “+” button and it will open a dialogue to choose an image / audio which you want to use.
Step 5: Hit on save button
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How can I change the logo or background or music of a public game?
The simple answer is NO. You can’t change ANYTHING of public game directly. You can only modify your own game. If you want to edit any public game, download that game to your game list after that you can modify as you want.
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Is it possible to remove the logo completely?
No, by default game will show default TriviaMaker logo.
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What is TriviaMaker?
TriviaMaker is a platform to host a quiz either virtual or on stage show. It offers 4 different game style to choose from.
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Can I edit Public Games?
You can only edit your own game, you can not edit the games which are not created by you. You can download that game into your game list, and after that you can edit that game.
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How can I add my game to Trending or Featured games?
You can not directly add your game into trending or featured list directly, you can send you game link to support@triviamaker.com and if it is as per our requirement we will add your game into that list.
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Why isn’t my game on the Public Game List?
We are showing limited games into the public list and everyday many games are being created on TriviaMaker platform. We are working on a mechanism which will help to identify quality games and we can list them on top of public games.