FAQ

You can update your email id with below steps.

Step 1: Click “Account” in the left column

Step 2: Type in the new email you’d like to use in the email field.

Step 3: Hit submit.

If you have purchased via web app, visit https://triviamaker.com/account page and you can see an option to cancel your existing subscription.

Android app: If you have subscribed to TriviaMaker using the Android application, you can cancel your subscription follow steps as mentioned in https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

iOS App : If you have subscribed to TriviaMaker using the iOS application, you can cancel your subscription follow steps as mentioned in https://support.apple.com/en-us/HT202039

If you are still running in 7 days refund period, you can request a refund. To get a refund, first of all you need to cancel your existing subscription and email us on support@triviamaker.com with the subject line “Refund request”. Please note that our 7 days refund policy is only applicable for purchases via the website.

However, for enterprise accounts, there is 7 days trial period available. There is no refund policy for the Enterprise account.

You can Delete your account  by tapping on the Delete Account option on side menu.

Type DELETE in the box below and hit confirm detection.

On Desktop or Mac or Web app

Step 1: Click on the Forgot Password link in the Trivia Maker login screen.

Step 2: Enter your Registered email address and hit the send button.

Step 3: You will Receive an email to the registered email address with the change password reset link.

Step 4: Click the link and reset the password.

On Desktop or Mac or Web app

 On Mobile Device

Step 1: Click on the Trouble sign in?  link in the Trivia Maker login screen.

Step 2: Enter your Registered email address and hit the send button.

Step 3: You will Receive an email to the registered email address with the change password reset link.

Step 4: Click the link and reset the password.

Step 1: You can change your password by click / tap on Manage Account.

Step 2: Click / Tap on change password.

Step 3: Fill the required fields.

Step 5: Hit Change Password.

On Desktop or Mac or Web app

Yes, Absolutely. You can go with our monthly plan and once you done, just cancel your subscription from account page, that’s it. You won’t charged after cancellation

You can update your email id with below steps.

Step 1: Go to manage accounts.

Step 2: Change your Email ID.

Step 3: Hit submit.

Step 1: Login with your TriviaMaker account and you will be redirected to the dashboard page as below.

Step 2: If you’re on the dashboard page, locate the “Get a team account” option from the left side menu under the Organization section. Click on it.

Step 3: If you’re on the pricing page, navigate to the pricing table and find the Enterprise Plan in the last column. Click the “Calculate Your Price” button associated with it.

Step 4: After completing either of the above steps, you’ll be directed to the Organization page: https://triviamaker.com/organizations/

Step 5: On this Organization page, find and click the “View Price” button.

Step 6: Explore the Enterprise subscription plans and see how many users you can include in each plan along with their corresponding prices.

Step 7: Proceed by clicking the “Get Started” button.

Step 8: Provide your “Full Name” and the name of your “Organization.”

Step 9: Click the “Next” button.

Step 10: A dropdown menu will appear. Select a user to create an account with you from the dropdown options.

Step 11: Choose between the “Monthly” or “Annual” plan. Specify the number of users you want to add to your account in the provided range field.

Step 12: Click the “Next” button.

Step 13: You’ll be presented with two options:

   a. If you wish to start a 7-Day Free Trial Period, select that option.

   b. Alternatively, you can complete the purchase and unlock all account features immediately. Choose this option if preferred.

Step 14: Click the “Next” button.

Step 15: Proceed by adding your billing information and entering your card details.

Step 16: Click the “Submit” button.

Step 17: You’ll have two options to choose from:

   a. Select “Go to dashboard” if you want to access your dashboard right away.

   b. Choose “Next Step – Add Team Members” if you want to add team members first.

Step 18: If you select “Next Step – Add Team Members,” provide details about the members you want to invite, including their roles.

Step 19: Once done, click the “Invite your team” button.

Step 20: You will be redirected to the Organization dashboard.

Feel free to follow these steps to achieve your desired actions on the Trivia Maker website.

Step 1: Access the ‘Organization Resources’ section from the side menu, and proceed to the page labeled ‘Our Media’.

Step 2: If your want to craft a new theme, locate and click the ‘+ Create New Theme’ button. Additionally, you have the option to upload a Logo, Background Image, and Theme Songs.

That Logo, Background Image, and Theme Songs are add in your Themes.

Step 3: After clicking, a popup window will appear.

Step 4: Within this popup, provide a name for your theme.

Step 5: It’s important to note that if you are creating a theme, you can only select and add a Logo, Background Image, and Theme Song during this process.

Step 6: To include a background image, click on the “Add New Background” button.. If you’ve previously added a background image, logo, and theme songs, you can simply make your selection here. The same process applies to logos and theme songs as well.

Step 7: Once you have successfully created your theme, it will be available for use.

Step 8: When you proceed to create a game from Our Games section, you will be prompted to select a theme for the game. At this point, you can choose the theme you’ve created to apply it to the game. The “Our” Section shows the theme you have created. and the “Stock” section will display default themes.

Step 1: Open your web browser and go to https://triviamaker.com/organization-dashboard/.

Step 2: On the side menu, locate and click on the “Admin Settings” section.

Step 3: Within the admin settings, find and click on the “Users” tab.

Step 4: On the “Users” page, locate and click the “+ Add New User” button.

Step 5: A form will appear. Fill in the required details, such as your name in the “Enter Your Name” field and your email in the “Enter Your Email” field.

Step 6: Choose the appropriate role for the user from the available options.

Step 7: Once you’ve selected the role, click the “Save” button to finalize the addition of the new user.