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Party City Content Review

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A series of review questions based on content from eastern training deck slides 163-185 Party City training review
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18 Questions
What year did Canadian Tire announce that we were acquiring Party City's business? Are Party City shoppers able to collect Canadian Tire money on their purchases?
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Game Language : English
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Questions

  • Round 1
    • Question 1
    Q.
    What year did Canadian Tire announce that we were acquiring Party City's business?
    A.
    In 2019
    edit question Clone to My Questions
    Question 2
    Q.
    Are Party City shoppers able to collect Canadian Tire money on their purchases?
    A.
    Yes, customers who have Triangle Rewards can collect online and redeem their points in-store.
    edit question Clone to My Questions
    Question 3
    Q.
    How are Party City orders fulfilled?
    A.
    By our Party City store locations.
    edit question Clone to My Questions
    Question 4
    Q.
    What online shopping options does Party City offer?
    A.
    Party City offers in-store pick up, or ship-to-home.
    edit question Clone to My Questions
    Question 5
    Q.
    True or False: A customer can order inflated balloons for ship-to-home.
    A.
    False, all balloons delivered are delivered un-inflated.
    edit question Clone to My Questions
    Question 6
    Q.
    True or False: Customers can place orders using the Party City Mobile App.
    A.
    False, there is no Party City App at this time.
    edit question Clone to My Questions
    Question 7
    Q.
    True OR False: Party City orders can be returned to Canadian Tire stores?
    A.
    True
    edit question Clone to My Questions
    Question 8
    Q.
    What is Party City's return policy?
    A.
    Party City's return policy is 90 days!
    edit question Clone to My Questions
    Question 9
    Q.
    A customer calls you on October 27th to ask if they can return their child's Halloween costume as they no longer want to be this for Halloween in a few days. What do you do?
    A.
    At Party City Halloween merchandise may only be returned up to 14 days prior to the holiday unfortunately.
    edit question Clone to My Questions
  • Round 2
    • Question 1
    Q.
    True OR False: Party City offers online exchanges.
    A.
    False
    edit question Clone to My Questions
    Question 2
    Q.
    Customer ordered a Party Kit but only used the cups, they want to return the forks, knives and plates. Can they?
    A.
    No, Party Kit components may not be returned individually.
    edit question Clone to My Questions
    Question 3
    Q.
    If a customer is unable to visit a store location to return their products, what is the process?
    A.
    Copy and paste below template into CCS advisor with your notes and re-assign P2 to ctcrsupervisor queue. PC STH Order # Reason for the Return Product # / Descript. & Quantity
    edit question Clone to My Questions
    Question 4
    Q.
    Does Party City offer any sort of Price Matching?
    A.
    Yes, Party City offers price matching available in-store.
    edit question Clone to My Questions
    Question 5
    Q.
    How are Warranties handled at Party City?
    A.
    Most products will have a one-year dispose in store (assume no replacement parts).
    edit question Clone to My Questions
    Question 6
    Q.
    What is Party City's cancellation process?
    A.
    Party City follows the same cancelation procedures as Canadian Tire.
    edit question Clone to My Questions
    Question 7
    Q.
    Can Party City orders be modified in anyway?
    A.
    No, Party City offers the same modification procedures as Canadian Tire.
    edit question Clone to My Questions
    Question 8
    Q.
    What system do we use to search for Party City orders?
    A.
    Hybris, the same system we use for Canadian Tire orders.
    edit question Clone to My Questions
    Question 9
    Q.
    How do you track your Party City calls and where?
    A.
    There are two options in CCS Advisor for Party City Store / Ecommerce and then under each work type there are tracking codes to align with what we have for CT as well.
    edit question Clone to My Questions
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