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Prime Tech 360 Rally

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July Rally
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4 Categories 24 Questions
What phones qualify for the trade-in offer for new lines? (Name 5) What are the 3 requirements for the iphone 11 50% promotion?
Game Language : English

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Questions
Number of categories
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5
6
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Category 1
Q.
What phones qualify for the trade-in offer for new lines? (Name 5)
A.
11 pro, 11 pro max, xs 64gb and 256gb, s20+, s20 ultra
Q.
What are the 3 requirements for the iphone 11 50% promotion?
A.
1. New line/ 2. Eligble unlimited rate plans/ 3. New device on installment plan
Q.
Name 5 of the phones and their monthly price on the special device offers for new lines.
A.
Free: samsung a10e, lg k40 $5: xr 64gb, se 64gb, lg stylo 5+, lg g8x, google pixel 4 64gbs, samsung galaxy s10e 128gb and 256gb $15: se 256gb, xr 256gb, s20 128gb, google pixel xl 128gb $20: xs max 64gb, z flip 256gb
Q.
What are the requirements for the free service for 90 says CRU offer?
A.
1. New line of service (stackable with other offers) 2. On unlimited starter, performance, or elite 3. New phone on installment (all new phones are ellgible)
Q.
What benefits do military and first responders get?
A.
1. 25% off plan and line cost
Q.
What are our watch promotions?
A.
Buy one apple watch and get one $200 off Buy one samsung watch and get $450 off the other one
Category 2
Q.
What are the 7 benefits of the AT&T Unlimited Elite Plan?
A.
1. Unlimited data 2. Mexico and Canda included 3. Hi-Def streaming 4. 5g 5. 30 gb hotspot 6. High speed data with 100gb premium 7. HBO Max
Q.
What are the benefits are the unlimited extra? (6)
A.
1. Unlmited data 2. Mexico and Canada included 3. Standard deff. Streaming 4. 5g 5. 15gb hotspot 6. High speed data with 50gb premium
Q.
What are the prices for lines 1-4 on the unlmited elite plan?
A.
1 line: $85 2 line: $150 3 line: $180 4 line: $200
Q.
What are the prices for lines 1-4 on the unlmited extra plan?
A.
1 line: $75 2 line: $130 3 line: $150 4 line: $160
Q.
What is the signiture discount promotion?
A.
If a customer has a FAST or signiture discount, they can get the unlimited elite plan for the price of the unlimited exra plan
Q.
What is HBO Max and how can you access it?
A.
HBO maz is a new streaming service that bundles all of HBO with your favorites shows, movies, and new collection of MAX orginals that is accessible on phones, tablets, connected TVs, and gaming councils, as well as going online to play.hbomax.com
Category 3
Q.
What are 5 action items on the opening routine?
A.
Daily goals Cash in My CSP check Turn on AT&T TV Put on music Move devices from time delay safe Wipe down devices Ensure store is clean Put up demo devices
Q.
What are 5 action items on the closing routine?
A.
Lock door Take down demos Take out thrash Clean bathroom Vacum Cash out Post sales results in groupme Ensure all doors are locked Turn thermostat up to 80
Q.
What is the policy for DF returns?
A.
Customers, and only customers, are responsible for returning their phones if they wish to return during the 14 BRE period. Until we are AROE, customers must return their own devices to corperate locations, or throught the mail with an AT&T return label. UNDER NO MEANS WILL YOU TAKE THE REUTURN TO THE POST OFFICE/UPS
Q.
What is the policy for shipping phones to the store address?
A.
Do not ship phones to the store unless it is approved by Megan. **if you are doing a sole prop, and the customer’s shipping address does not match the billing address that was set on file, then it does need to be shipped to the store, but Megan needs to be aware of all situations like these.
Q.
What is our new theromstat policy?
A.
During the day the theromstat cannot be any lower the 74, before closing, this needs to be increased to 80.
Q.
What is the policy for store operating hours?
A.
We must be open on time, during the hours we state we are open. Openers must arrive 15 mins before. Stores with only 1 employee do not need to clock out, and must remain open until closing. Stores will not close until the time of closing. THESE ARE NON Negotiable
Category 4
Q.
When is monthly trainings due?
A.
The 15th of every month
Q.
What training needs to be completed by end of week?
A.
COVID training : 62434788
Q.
What AROE trainings need to be completed?
A.
1. Opus Seller 2. Inventory 3. Cash
Q.
What are the 3 most important things your store is prepared for with the Workforce Audit?
A.
1. No personal/customer information on computer or ipads 2. All sellers know the CPNI account access statements 3. All staff in AT&T attire, tell them auditors new name tags have been ordered
Q.
How do I access the first responder look up tool?
A.
Opus, MST, Mobility, First Responder tool, awnser the questions
Q.
How can I tell if a FAST discount qualfies for the Elite plan for the cost of the extra?
A.
Opus, MST, mobility, unlimited plans, FAST tool
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